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Free delivery on orders within the UK above £75 and cheaper rates abroad.

Terms and Conditions


Copyright Info
All content on Counter-Print’s website is protected by copyright law. Any use for such purposes must properly credit the artist or the author.

Any organisation or individual is welcome to link to Counter-Print’s site. If you think your site is of particular interest to our audience. Counter-Print sends occasional emails to let you know about changes to our site we believe will be of interest to you if you apply to be part of our Mailing List. If you no longer wish to receive emails, please send a removal request to us.

Condition
All books, unless otherwise stated, are in good condition. Where a book’s condition is less than good, we have given an indication of its defects. Items are priced accordingly. The dimensions of all of our products are advertised on the site so please check that you are happy with the size prior to ordering.

Delivery
We aim to ship the majority of products within 3–7 days. Overseas shipments may be subject to import duties and tax. Additional charges must be at the customer’s expense. Counter-Print has no control over these charges and accepts no responsibility for any additional overseas costs.

We also offer a delivery option with DPD for our customers in the UK. Delivery time is a maximum of 2 days. Please ensure to provide us with an address you will be available at as it will require a signature.

If your order is sent with DPD and the parcel is sent back to us after a few attemps, a charge of £7.50 (within the UK) £15 (Worldwide) + the resending costs.

Shipment within the UK is sent via Royal Mail’s second class service. Shipments outside of the UK will be sent via Royal Mail’s standard Airmail service. Orders which weigh over 2,5 kg will be sent via a courier.

Payment
All transactions are processed via Paypal and all major credit cards in pounds sterling.

Returns
Products may be returned if you notify us via email within 7 days of receipt of product. Products must be returned undamaged and in the state in which they were sent. You are responsible for ensuring correct packing of the product and using appropriate postal and recorded delivery methods with relevant insurance cover in place. Counter-Print is not responsible for the loss or damage of any returned product. Upon satisfactory receipt of the returned goods we will refund your payment within 7 days minus the costs of initial shipping and packing charges.

Damage
If your product is received damaged in the post, please notify us immediately and retain the product and packing and we will contact Royal Mail or the courier company who will be responsible for addressing and compensating the damage claim. Notify us immediately and we will advise on the appropriate course of action. Once the product has been dispatched to the Royal Mail, risk of loss passes to the customer.

GDPR
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from counter-print.co.uk (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our promotional campaigns).

SHARING YOUR PERSONAL INFORMATION
We only share your Personal Information with third parties to help us deliver our service to you. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.